Terms of Service & Policy

1. Late Cancellation Policy

1.1 New and Returning Clients

You may change or cancel your appointment up to 24 hours in advance at no charge.
Changes or cancellations made less than 24 hours before the appointment, or if you arrive but choose not to proceed with the treatment, will incur a 50% cancellation fee of the booked treatment fee.

We kindly ask for your understanding, as last-minute cancellations or changes can impact other clients and disrupt our schedule.

2. Late Arrival Policy

2.1 General Policy
To ensure you receive your full treatment time, please arrive 5 minutes prior to your appointment time.

2.2 Late Arrival Guidelines

Arriving late will result in using the remaining time for your treatment, but you will still be charged the full fee for the originally booked appointment.
If you are more than 10 minutes late, your appointment may be canceled to accommodate other clients. In such cases, a 50% cancellation fee will apply.

2.3 Catch-up Treatment Time
At our discretion, and if staff availability permits, we may offer additional treatment time at no extra charge. This is not guaranteed, as we prioritize maintaining our schedule for all clients.

2.4 Treatments for Clients Under 18
Clients under the age of 18 must be accompanied by a guardian throughout the appointment. If the guardian is delayed or absent, the treatment will not proceed.

3. No-Show Policy

If you fail to notify us and do not attend your appointment, a 100% cancellation fee of the booked treatment fee will apply.
After two no-shows, we reserve the right to refuse future appointments or require full prepayment for all subsequent bookings.

4. Early Departure Policy

If you decide to leave before the end of your scheduled appointment, the full fee for the originally booked duration will still apply.

This policy ensures fairness to our staff and other clients. To avoid unnecessary charges, please book appointments only for durations that match your availability.

5. Payment of Fees

By booking an appointment with Pinsia, you agree to the following payment terms:

Late cancellations: 50% cancellation fee.
No-shows: 100% cancellation fee.
Late arrivals: Full booking fees apply, even if the treatment time is reduced.
Prepaid packages: Late cancellations or changes result in the forfeiture of one session from the package.

6. Refund Policy

Pinsia does not provide refunds for changes of mind.

6.1 Exceptional Circumstances
Refunds may be considered under the following conditions:

Treatments cannot be provided due to unforeseen circumstances.
Exceptional events that prevent service delivery.

Refund requests must be submitted in writing via postal mail or email and will be processed in compliance with Japan’s Specified Commercial Transactions Law.

6.2 Refusal of Service and Refunds Due to Inappropriate Behavior
In cases where a client engages in inappropriate or disruptive behavior, Pinsia reserves the right to refuse or terminate service. Refunds will not be provided under such circumstances, regardless of remaining prepaid sessions or packages.

7. Appointment Reminder System

Pinsia plans to implement an automated appointment reminder system in the future. Failure to receive a reminder due to system issues does not exempt clients from cancellation fees or no-show policies.

8. Prepaid Package Terms and Conditions

Prepayment Requirement:
All packages must be prepaid.
Validity Period:
Packages are valid for 18 months from the purchase date. Extensions of up to 6 months may be approved upon request.
Non-Refundable Policy:
Packages are non-refundable as a general rule.
Combination and Usage Policy:
Packages cannot be combined with other discounts or promotions. However, package usage is allowed in 30-minute increments as needed.
Example:
- 1st Reservation: 30 minutes
- 2nd Reservation: 90 minutes
- 3rd Reservation: 60 minutes
Cooling-Off Period (Specified Commercial Transactions Law):
Customers may cancel their contract in writing or via an email method within 8 days of receiving the contract document. We will promptly refund the amount received without requiring any payment of damages or penalties.
Contract Cancellation Policy:
If the contract period exceeds 1 month and the total contract amount exceeds 50,000 yen, you may cancel the contract by notifying the salon within the contract period.
- Cancellation Fee (Before Service Provision): 20,000 yen
- Cancellation Fee (After Service Provision): 20,000 yen or 10% of the contract balance, whichever is lower.

9. Changes, Additions, and Termination of Services

Pinsia reserves the right to change, add, or terminate services at any time without prior notice.

10. Refusal of Service

Pinsia reserves the right to refuse service under the following conditions:

Three or more no-shows without notification.
Harassment, misconduct, or disruptive behavior toward staff or other clients.

11. Privacy Policy

Pinsia will manage personal information responsibly in accordance with its Privacy Policy, ensuring proper handling and protection.

12. Health and Safety Policy

Client’s Responsibility: Clients must disclose any medical conditions, allergies, or sensitivities that could impact their treatment. Pinsia is not liable for adverse effects if such information is not disclosed in advance.
Right to Refuse Treatment: Pinsia may refuse or modify treatments if they are deemed unsafe for the client or staff based on disclosed health concerns.

13. Photography and Social Media Consent

Photography Permission: With client consent, Pinsia may take photos during or after treatments for promotional or educational purposes, including on social media.
Opt-Out Option: Clients who prefer not to have their photos taken or used can inform staff before their appointment.

14. Damages to Property

Clients are responsible for any damage to Pinsia’s property caused by their actions during their visit. Pinsia reserves the right to charge for repairs or replacements resulting from negligence.

15. Force Majeure

Pinsia will not be held responsible for cancellations, delays, or interruptions caused by events beyond our reasonable control. These events, referred to as “force majeure,” may include:

Natural disasters (earthquakes, floods, hurricanes, etc.).
Government regulations (lockdowns, curfews, etc.).
Power outages or utility failures.
Strikes or labor disputes.

Client Rights and Responsibilities

Force Majeure Cancellations by Pinsia: Affected appointments will be credited toward future bookings.
Force Majeure Cancellations by Clients: Cancellation fees will be waived if the reason is communicated before the appointment time.

Pinsia is not liable for financial loss or inconvenience caused by force majeure events.