1. Late Cancellation Policy

1.1 New and Returning Clients

• You may change or cancel your appointment up to 24 hours in advance at no charge.
• Changes or cancellations made less than 24 hours before the appointment, or if you arrive but choose not to proceed with the treatment, will incur a 50% cancellation fee of the booked treatment fee.

We kindly ask for your understanding, as last-minute cancellations or changes can impact other clients and disrupt our schedule.

1.2 Rescheduling & Cancellation Policy

Clients may reschedule or cancel their appointment as they wish, provided that each reschedule or cancellation complies with our Late Cancellation Policy. However, frequent or excessive rescheduling or cancellations may lead to restrictions, and we reserve the right to:

• Cancel the appointment permanently without further rescheduling.
• Require full prepayment for any future bookings.
• Reschedules or cancellations made after the required notice period stated in our Late Cancellation Policy (e.g., less than 24 hours before the appointment) may still be restricted, even if they are infrequent.
• Exceptions may be granted at our sole discretion.

1.3 Provider-Initiated Cancellations

In the event that Pinsia must cancel an appointment due to unforeseen circumstances such as staff illness or emergencies, clients will not be charged any cancellation fees. Affected clients may reschedule at their convenience through our website.

2. Late Arrival Policy

2.1 General Policy
To ensure you receive your full treatment time, please arrive on time for your scheduled appointment.

2.2 Late Arrival Guidelines

• Arriving late will only reduce your treatment time, not your total appointment duration. The full appointment fee will still apply, and lost time cannot be recovered or added back to the treatment.
• If you arrive late, your total session time does not change, but your treatment time will be shortened accordingly.  All sessions must conclude at their scheduled time to accommodate the next client.
• Example: If you book an appointment at 3:00 PM for a 60-minute treatment session, If you arrive at 3:20 PM (20 minutes late), those 20 minutes will be deducted from your treatment time. As a result, your treatment will be shortened to 40 minutes instead of 60 minutes. The session will still end at the originally scheduled time.
• If you arrive more than 10 minutes late, your appointment may be canceled, and a 50% cancellation fee will apply.

2.3 Catch-up Treatment Time
At our discretion, and if staff availability permits, we may offer additional treatment time at no extra charge. This is not guaranteed, as we prioritize maintaining our schedule for all clients.

2.4 Treatments for Clients Under 18
Clients under the age of 18 must be accompanied by a guardian throughout the appointment. If the guardian is delayed or absent, the treatment will not proceed.

3. No-Show Policy

• If you fail to notify us and do not attend your appointment, a 100% cancellation fee of the booked treatment fee will apply.
• After two no-shows, we reserve the right to refuse future appointments or require full prepayment for all subsequent bookings.

4. Early Departure Policy

If you decide to leave before the end of your scheduled appointment, whether due to discomfort, a change in plans, or any other reason, the full fee for the originally booked duration will still apply.

Since your appointment is reserved for a specific time and service, we are unable to shorten the duration once booked. To avoid unnecessary charges, please ensure your booking reflects your available time and needs.

5. Payment of Fees

By booking an appointment with Pinsia, you agree to the following payment terms:

• Late cancellations: 50% cancellation fee.
• No-shows: 100% cancellation fee.
• Late arrivals: Full booking fees apply, even if the treatment time is reduced.
• Prepaid packages: Late cancellations or changes result in the forfeiture of one session from the package.

6. Refund Policy

Pinsia does not provide refunds for changes of mind.

6.1 Exceptional Circumstances
Refunds may be considered under the following conditions:

• Treatments cannot be provided due to unforeseen circumstances.
• Exceptional events that prevent service delivery.

Refund requests must be submitted in writing via postal mail or email and will be processed in compliance with Japan’s Specified Commercial Transactions Law.

6.2 Refusal of Service and Refunds Due to Inappropriate Behavior
In cases where a client engages in inappropriate or disruptive behavior, Pinsia reserves the right to refuse or terminate service. Refunds will not be provided under such circumstances, regardless of remaining prepaid sessions or packages.

7. Appointment Reminder System

Pinsia plans to implement an automated appointment reminder system in the future. Failure to receive a reminder due to system issues does not exempt clients from cancellation fees or no-show policies.

8. Prepaid Package Terms and Conditions

• Prepayment Requirement:
  All packages must be prepaid.
• Validity Period:
  Packages are valid for 18 months from the purchase date. Extensions of up to 6 months may be approved upon request.
• Non-Refundable Policy:
  Packages are non-refundable as a general rule.
• Combination and Usage Policy:
  Packages cannot be combined with other discounts or promotions. However, package usage is permitted only in minimum of 60-minute increments.
  Example:
  • 1st Reservation: 60 minutes
  • 2nd Reservation: 90 minutes
  • 3rd Reservation: 120 minutes
• Prepaid packages cannot be used for 15-minute or 30-minute treatment sessions.
• Treatment duration varies with each booked session.

• Cooling-Off Period (Specified Commercial Transactions Law):
  Customers may cancel their contract in writing or via an email method within 8 days of receiving the contract document. We will promptly refund the amount received without requiring any payment of damages or penalties.
• Contract Cancellation Policy:
  If the contract period exceeds 1 month and the total contract amount exceeds 50,000 yen, you may cancel the contract by notifying the salon within the contract period.
  • Cancellation Fee (Before Service Provision): 20,000 yen
  • Cancellation Fee (After Service Provision): 20,000 yen or 10% of the contract balance, whichever is lower.

9. Changes, Additions, and Termination of Services

Pinsia reserves the right to change, add, or terminate services at any time without prior notice.

10. Refusal of Service

Pinsia reserves the right to refuse service under the following conditions:

• Three or more no-shows without notification.
• Harassment, misconduct, or disruptive behavior toward staff or other clients.

11. Privacy Policy

Pinsia will manage personal information responsibly in accordance with its Privacy Policy, ensuring proper handling and protection.

12. Health and Safety Policy

12.1 Client’s Responsibility:

Clients must fully and accurately disclose any medical conditions, allergies, medications, or sensitivities that may affect their treatment, as required in Pinsia’s Consent Agreement, Aftercare Instructions, and Medical Questionnaire available at https://pinsia.com/healthen/

Pinsia shall not be liable for adverse effects resulting from incomplete, inaccurate, or undisclosed information provided by the client.

12.2 Right to Refuse Treatment:

Pinsia reserves the right to refuse, postpone, or modify any treatment if, based on the client’s disclosed information or observed condition at the time of service, the treatment is deemed unsafe for the client or staff.

13. Photography and Social Media Consent

• Photography Permission: With client consent, Pinsia may take photos during or after treatments for promotional or educational purposes, including on social media.
• Opt-Out Option: Clients who prefer not to have their photos taken or used can inform staff before their appointment.

14. Damages to Property

Clients are responsible for any damage to Pinsia’s property caused by their actions during their visit. Pinsia reserves the right to charge for repairs or replacements resulting from negligence.

15. Force Majeure

15.1 Pinsia will not be held responsible for cancellations, delays, or interruptions caused by events beyond our reasonable control. These events, referred to as “force majeure,” may include:

• Natural disasters (earthquakes, floods, hurricanes, etc.).
• Government regulations (lockdowns, curfews, etc.).
• Power outages or utility failures.
• Strikes or labor disputes.

15.2 Client Rights and Responsibilities

• Force Majeure Cancellations by Pinsia: Affected appointments will be credited toward future bookings.
• Force Majeure Cancellations by Clients: Cancellation fees will be waived if the reason is communicated before the appointment time.

Pinsia is not liable for financial loss or inconvenience caused by force majeure events.

16. Salon Etiquette

For the comfort, safety, and privacy of all clients, we kindly ask that you follow our Salon Etiquette. By booking an appointment, you agree to adhere to these guidelines during your visit.

17. Hair Removal Results and Treatment Limitations

Electrolysis is a treatment intended to target the hair follicle and reduce hair regrowth.

However, Pinsia does not guarantee complete or permanent hair removal for all hair. Pinsia also does not guarantee any specific number of treatment sessions, treatment duration, or treatment results.

Hair grows in natural cycles, including growth, regression, and resting phases. Electrolysis is primarily effective on hair follicles in the active growth phase. As a result, multiple treatment sessions over time are required, and untreated hair or hair that grows later may become noticeable again.

17.1 Treatment results vary from person to person and may be influenced by factors including, but not limited to:

• Hair growth cycle, hair density, and hair characteristics

• Hormonal balance and individual physiology

• Medical history and current medications

• Treatment intervals and consistency

• Compliance with pre- and post-treatment instructions and aftercare

Some individuals may experience long-term or permanent hair reduction. Others may experience partial reduction, delayed results, or limited effectiveness. Even when treatment is performed appropriately, a certain number of individuals may experience limited results.

Any treatment plans, estimated number of sessions, or treatment timelines provided by Pinsia are estimates for reference only and may change depending on individual response and hair growth cycle conditions.

Pinsia makes no express or implied guarantees regarding treatment results, permanence, or complete hair removal.

17.2 By receiving electrolysis treatment, the client is deemed to have fully understood and agreed to the following:

• Treatment results are not guaranteed

• Multiple treatment sessions are required

• Failure to achieve expected results does not indicate improper treatment or negligence

• Fees are charged for treatment time and professional services provided, not for guaranteed results

(Revised as of January 25, 2026)